Last updated: 03/05/2026

Woodland Watches ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights.

Who we are

Woodland Watches 77 Watling Street, Towcester, NN12 7QD, United Kingdom Email: info@woodlandwatches.co.uk Phone: 07709 789 402

We are the data controller responsible for your personal data.

What information we collect

When you visit, contact, or buy from us, we may collect:

• Identity and contact information: name, email address, phone number, delivery and billing address.

• Order information: products purchased, engraving messages, order history.

• Payment information: processed securely through our payment providers (such as Stripe, PayPal, or Klarna). We do not store your full card details.

• Technical information: IP address, browser type, device information, and pages visited, collected via cookies and analytics.

• Marketing preferences: whether you've opted in to receive emails from us.

How we use your information

We use your personal data to:

• Process and deliver your order

• Communicate with you about your order or enquiries

• Provide customer support and handle returns

• Send marketing emails (only if you've opted in)

• Improve our website and customer experience

• Comply with legal obligations such as tax and accounting records

Legal basis for processing

We process your data on the following legal bases:

• Contract: to fulfil your order and provide customer service

• Legitimate interests: to run our business, prevent fraud, and improve our service

• Consent: for marketing emails and non-essential cookies

• Legal obligation: to comply with UK tax and consumer law

Who we share your data with

We share your data only with trusted third parties who help us run our business:

• Payment processors (e.g. Stripe, PayPal, Klarna) to process payments

• Delivery couriers (e.g. Royal Mail, DPD, Evri) to deliver your order

• Email and marketing platforms to send order confirmations and (with your consent) marketing emails

• Website hosting and analytics providers including Wix and Google Analytics

We do not sell your personal data to third parties.

How long we keep your data

We keep your personal data only as long as necessary for the purposes above:

• Order and customer information: 7 years (for UK accounting and tax requirements)

• Marketing data: until you unsubscribe

• Website analytics: typically 26 months

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data ("right to be forgotten")

• Restrict or object to our processing of your data

• Request your data in a portable format

• Withdraw consent for marketing at any time

To exercise any of these rights, email info@woodlandwatches.co.uk.

Cookies

Our website uses cookies to function properly and to help us understand how visitors use the site. You can manage cookie preferences through our cookie banner or your browser settings.

Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to complain to the UK's Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the "last updated" date at the top.